Faq

BioNova Beauty Lab

Frequently Asked Questions

Find answers about BioNova, our products, how to use them, shipping, returns, and customer support.

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Quality You Can Trust

Every product is carefully checked before it leaves our warehouse.

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Worldwide Shipping

Free standard shipping worldwide on all orders.

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90-Day Returns

Shop with confidence thanks to our free return policy.

Orders & Products

How do I place an order?
Simply browse our shop, add the items you'd like to your cart, and complete checkout securely online.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us as soon as possible if you need to make any changes.
Do you offer a guarantee on your products?
Yes. Every product goes through a quality check before shipping, and we stand behind the quality of everything we sell.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout.
Will I receive an order confirmation?
You'll receive a confirmation email as soon as your order is placed, followed by a shipping confirmation once it's on its way.
Do you restock sold-out items?
Yes. Popular items are restocked regularly. Sign up for our newsletter to be notified as soon as they're back.
How can I check the status of my order?
You can track your order at any time using the tracking number sent to your email once it ships.
Do I need an account to place an order?
No. You're welcome to check out as a guest. Creating an account simply makes it easier to track your orders and order history.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer FREE Standard Shipping Worldwide on all orders.

Estimated delivery time: 2–6 business days.

Do you provide tracking information?
Once your order has been shipped, you will receive shipping confirmation details and tracking information by email.

Returns & Refunds

What is your return policy?
We offer 90-Day Free Returns. If you are not completely satisfied with your purchase, you may request a return within 90 days of delivery.
Is return shipping free?
Yes. Eligible returns submitted within the 90-day return period qualify for free return shipping.
How do I request a return?

Simply contact our customer support team and we will guide you through the return process.

Email: infobionova@gmail.com

Damaged Orders

If your order arrives damaged or incorrect, please contact us as soon as possible and our team will assist you with a resolution.

Order Changes

We process orders quickly to ensure fast delivery. If you need to make changes to your order, please contact us immediately after placing it.

Important Information

We do our best to represent every product as accurately as possible. However, slight variations in color or detail may occur due to screen settings and lighting, so measurements and descriptions should be used as a general guide.

Still Have Questions?

Our BioNova customer support team is available to assist you.

CONTACT US

Email: infobionova@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)